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Help centre

How can we help?

The things people need most - in short steps.

Topics

Each one is three short steps.

Payment and plansA plan switches on as soon as you pay.

Pick Start or Pro: 10% off for 3 months, 20% off for 6.
Pay with Click, Payme, Uzum or Paynet.
If the plan doesn’t open, send the receipt to @trylab_support.

Taking a testYour answers save on their own.

Pick a test on your exam’s page and tap «Start».
If the internet drops, tap «Continue» in Results.
At the end, review your answers and finish the test.

Questions about tests

Results and the certificateScore, explanations and a QR certificate.

A result shows the score, sections and every explanation.
Start practice mode in the mistake notebook.
After a full exam, share your QR certificate.

How scoring works

DevicesAn account is bound to 2 browsers.

Open Settings › Devices.
Remove one you don’t use - 2 per 30 days.
A device unused for 14+ days goes without using one up.

Questions about devices

Parent reportA Telegram report every Sunday.

In Settings, open «Parent report» and get a link.
Send it to your parents - it lasts 7 days.
A parent opens it on Telegram - up to 3 can join.

Get in touch

In working hours we reply within a few hours.

Telegram@trylab_support@trylab_support
Email[email protected][email protected]
Working hoursMonday-Friday, 9:00-18:00Monday-Friday, 9:00-18:00

Leave a message

Common questions

Is it free to start?

Yes, no card needed. The free plan gives 1 mock and 2 section tests every 30 days, the Daily 10 questions, the mistake notebook and the rankings.

Does retaking a test use up my limit?

No. The limit counts only new tests - retaking one you already started is free.

Is money taken automatically every month?

No, there is no auto-charge. When the term ends the plan goes back to Free - your results and mistake notebook stay.

Does it work on a phone?

Yes, in the browser: on a computer, tablet and phone. On a phone you can add Trylab to the home screen like an app.

Is it an official result?

No, it is an estimate. The official score comes from the exam board's own model (the Rasch model for Milliy sertifikat, for example). Trylab shows where you stand and what to fix.